Privacy Statement


At Fenix Health, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, disclose, and manage your personal information.

1. Collection of Personal Information

We collect personal information necessary to provide you with physiotherapy and related health services. This may include:

  • Name, date of birth, gender

  • Contact information (address, phone number, email)

  • Medical history, treatment details, and other health-related information

  • Medicare, health fund, or insurance details

  • Payment and billing information

We generally collect personal information directly from you. However, we may also receive information from your referring doctor, specialist, or other healthcare providers with your consent.

2. Use of Personal Information

We use your personal information to:

  • Provide physiotherapy and related services

  • Communicate with you about your treatment

  • Manage bookings, payments, and accounts

  • Liaise with your other healthcare providers (where necessary and with your consent)

  • Meet legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your information to:

  • Other healthcare providers involved in your care

  • Health insurers, Medicare, and billing service providers

  • IT and administrative service providers supporting our practice

  • Regulatory bodies as required by law

We will not share your personal information with overseas recipients without your consent, except where required or authorised by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely in electronic and/or physical forms.

5. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make a correction, please contact us using the details below. We may ask you to verify your identity before acting on your request.

6. Complaints

If you have a concern about how we have handled your personal information, please contact us. We will respond promptly to investigate and resolve your complaint. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

For any privacy-related queries, please contact:

Fenix Health
admin@fenixhealth.com.au

Last Updated 05/2025